Your Online Presence: Roadmap for Breakthrough Business Results in 2010
Best-in-class organizations are twice as likely to include the voice of the customer on their website.
67% consider their website the best way to interact with customers.
77% allow Marketing direct access to update web content without IT involvement.
In this recorded webinar, insights gained from 1,950 leading companies show how you can build a competitive advantage by using the web to drive top-line revenue growth and bottom-line cost reduction.
Learn best practices and challenges around:
- Personalization
- Customer advocacy and social media
- Web Analytics
- Integrating disparate technologies
Presenter Ian Michiels, Customer Management Director at the Aberdeen Group, also shares recommendations for your corporate online roadmap and web strategy in 2010.
